Privacy Policy

1. Who We Are

frogbet ("we", "us", "our") is a crypto-first online casino and sportsbook operated by Frogbet Ltd. This Privacy Policy explains how we collect, use, store, and share personal information when you visit frogbet.com or use any of our services.

We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies. If you have questions, contact us at privacy@frogbet.com.

2. Information We Collect

When you create an account, we collect your email address. If enhanced identity verification is triggered under our AML policy, we may additionally collect your name, date of birth, government-issued ID, and proof of address.

We automatically collect technical data such as IP address, browser type, device identifiers, pages visited, and session duration. This data is used to operate the platform securely, prevent fraud, and improve your experience. We do not sell this data to third-party advertisers.

3. How We Use Your Data

We use your personal information to create and manage your account, process transactions, verify identity when required, detect and prevent fraud, and comply with legal obligations including AML/KYC requirements. We also use it to send you service communications such as one-time login codes and important account notifications.

With your consent, we may send you promotional emails about bonuses, new games, and special offers. You may withdraw this consent at any time by clicking "unsubscribe" in any marketing email or by contacting support.

4. Sharing Your Data

We do not sell or rent your personal data to third parties. We share data only with: (a) regulated payment and crypto processors necessary to handle your transactions; (b) identity verification providers when KYC is required; (c) competent authorities when legally obligated; and (d) cloud infrastructure providers operating under appropriate data processing agreements.

All third-party processors are contractually bound to process your data only on our instructions and in accordance with applicable privacy law.

5. Data Retention

We retain account data for the duration of your active account and for at least five (5) years thereafter, as required by AML legislation and our gaming licence obligations. Anonymised analytics data may be retained indefinitely.

You may request deletion of your account at any time. Where deletion conflicts with a legal retention obligation, we will restrict processing of your data to the minimum necessary for compliance and delete it as soon as the obligation expires.

6. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or port your personal data, and to object to or restrict certain forms of processing. To exercise any of these rights, contact privacy@frogbet.com with your registered email address. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies to operate the platform (session management, security tokens). We also use analytics cookies — with your consent — to understand how players use frogbet so we can improve the experience. You can manage your cookie preferences via the banner shown on your first visit or through your browser settings.